The educational organization The National Alliance for Insurance Education & Research has announced this year’s winners of its annual insurance customer service representative (CSR) competition for each state.
To be eligible for the National Outstanding CSR of the Year Award, candidates must be an insurance CSR or have primary responsibility for insurance customer service duties. The competition started in 1991 to honor customer service representatives and account managers in the insurance and risk management industry. All of this year’s winners are women.
2021 Outstanding CSR of Year State Winners:
| Arizona | Alyssa M. Canez | AssuredPartners of Arizona |
| Arkansas | Sylvia C. Murray | Newman Ralph Browning |
| California | Marcella R. Beasley, MA, CIC, CISR | Alliant Insurance Services |
| Delaware | Melissa A. Kelley, CISR | Williams Insurance Agency |
| Florida | Molly Grande, CISR, ARM | Foundation Risk Partners |
| Indiana | Pamela W. Clark, CPCU | WalkerHughes Insurance |
| Iowa | Kari Van Es, CISR | Prins Insurance, Inc. |
| Kentucky | Jennifer Nickerson, CIC, CISR | |
| Louisiana | Shasta Bertrand | AssuredPartners |
| Maine | Cassie Fostun, CISR | F.A. Peabody Company |
| Maryland | Laura Kellner, CIC, AAI, ACSR | HUB Intl, Mid Atlantic |
| Massachusetts | Debra Gerraughty, CISR, CRIS, CPIA | C&S Insurance |
| Michigan | Brooke Rosenthal | J.S. Clark Agency |
| Missouri | Megan E. Owens, CISR Elite | Ollis/Akers/Arney |
| Nebraska | Stephanie Wegner, CISR | SilverStone Group |
| Nevada | Heather Piatt | AssuredPartners Nevada |
| New Mexico | Susan M. Bintz, CIC, CISR | Kysar Millennium Leavitt |
| New York | Sarah Schnepf, ACSR | Mackoul Risk Solutions |
| Oregon | Mistina M. Burchett, CIC, CISR, CPSR | Oak Tree Insurance |
| Pennsylvania | Maria Radermacher | Strickler Insurance |
| South Carolina | Kelly Wenzel | Creech Roddey Watson |
| South Dakota | Nachole Gillis, CISR Elite, CCIP, CLP | Marsh & McLennan Agency |
| Texas | Darnella Rodriguez, CIC, CRM, CISR | Higginbotham |
| Vermont | Aislyn Allen, CISR Elite, AAI | Kinney Insurance Agency |
| Virginia | Nicole Noonan, CISR | Welch, Graham & Ogden |
| Washington | Robyn Catania | AssuredPartners |
| Wisconsin | Nicholas Oleniczak, CISR | M3 Insurance |
Source: The National Alliance for Insurance Education & Research
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